Privacy Policy

Who is responsible

Aethel Botanics Ltd., 11 Arundel Street, Sheffield, S1 2PN, United Kingdom. Privacy inquiries: [email protected].

Legal framework

We handle personal information in accordance with UK GDPR and the Data Protection Act 2018 and relevant regulations in United Kingdom. If this text conflicts with statutory requirements, applicable law takes precedence.

What we collect

During checkout, we request necessary dispatch details: full name, shipping destination, email, phone number, and selected botanicals. We do not handle card numbers on our server. During your visit, our site collects technical log data, such as IP addresses, browser types, and viewed pages, through standard cookies.

• Customer contact and delivery details, including legal name, postal address, email address, and telephone number.
• Order records, consignment history, dispatch documentation, and preferred settlement method.
• Technical telemetry data, including internet protocol address, browser specification, operating system, and visit timestamps.
• Customer service records, inquiries, and delivery communication transcripts.

Why we use it

• To fulfill orders, coordinate parcel transit, and manage returns.
• To respond to messages and provide delivery notices.
• To maintain website integrity and monitor site performance.
• To share occasional updates, only upon subscription, with opt-out links in every email.

Cookies and browser data

We place small text records on your device. Essential cookies run the basket and checkout functions, and remain active. Analytical cookies collect collective browsing habits to help us observe site flow. Marketing cookies run only after your approval via the banner. You may change this preference at any time in your browser or banner settings. Full details sit in our Cookie Policy.

Data recipients

Logistics partners receive shipping addresses and contact notes. Payment processors receive information required to settle charges. Infrastructure and analytics hosts handle data under contractual terms. We do not sell client records.

Aethel Botanics Ltd. operates exclusively within the United Kingdom. In compliance with applicable UK data privacy legislation, personal details are never sold, rented, or traded to commercial brokers or third-party marketing networks.

Data retention

Purchase records remain on file for statutory accounting periods, then undergo deletion. Customer profile details remain until account closure. Web analytics records are stored for 14 months.

Your rights

Pursuant to the UK General Data Protection Regulation and the Data Protection Act 2018, United Kingdom residents possess statutory rights to request access to their personal records, seek rectification of inaccurate information, request data erasure, restrict processing activities, receive their data in a structured portable format, and object to profiling or direct administrative communications.

Security

Aethel Botanics Ltd. does not handle, process, store, or transmit payment card information. Customer orders are settled exclusively via Cash on Delivery with no surcharge upon parcel handover or through Direct Bank Transfer using instructions issued with your order confirmation.

Questions about this policy

Contact [email protected] or call +44 114 571 5282 during Mon-Thu 09:30-19:00, Fri 09:30-17:30, Sat 09:00-14:45. We respond to inquiries within one business day.

Merchant

Aethel Botanics Ltd.

Registered address

11 Arundel Street, Sheffield, S1 2PN, United Kingdom

Email

[email protected]

Phone

+44 114 571 5282

Working hours

Mon-Thu 09:30-19:00, Fri 09:30-17:30, Sat 09:00-14:45

Registration

Company No. 14615695